Refund & Cancellation Policy
Understanding our refund and cancellation terms helps set clear expectations.
This policy outlines the terms for refunds and cancellations of Fix Energy's solar installation and related services. Please read carefully before placing an order.
Site Survey and Consultation
Our site surveys and consultations are provided completely free of charge and carry no obligation to proceed with our services.
Deposits and Payments
Any deposits or payments made for solar installations are non-refundable unless otherwise explicitly agreed upon in writing prior to payment.
Cancellation by Customer
If you choose to cancel your order after signing a contract, you may be subject to cancellation fees as specifically outlined in your service agreement.
Refunds for Services
Refunds for services are provided only in cases where Fix Energy is unable to fulfill its obligations as outlined in your signed contract.
Government Subsidies
Fix Energy assists with government subsidy applications but cannot guarantee approval. Subsidy amounts are determined by government policies and are subject to change at any time.
Changes to This Policy
We reserve the right to update this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this policy, please don't hesitate to reach out to our support team.
Have questions about your project?
Our team is happy to walk you through the process before you commit.